The rapid advance of technology has lead to an ever more open and interconnected society. Computing and the web have become integral parts of lives.
Web 2.0 represents a shift in the way people use the internet. It is no longer a place of passive one-way communication, but one of collaboration, participation and sharing.
The public sector cannot afford to ignore these advances. Handled correctly it can be a valuable resource to provide better services, bridging the gap between citizens and public institutions.